Dutch-speaking Fintech Support Advisor — Remote

Product Pulse; Lisboa; Remote; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Remote work setup

Career development opportunities

Training and tools provided

Job summary

Product Pulse is seeking a Dutch-speaking Customer Support Advisor to provide assistance for a top-tier financial technology platform. This remote role demands C2-level fluency in Dutch, with a strong command of English, and offers a chance to work in an innovative fintech environment.

You will handle customer inquiries related to digital wallet and payment solutions, ensuring excellent service across digital channels. The position includes benefits such as the opportunity to work remotely from anywhere in Portugal.

Qualifications

• C2-level fluency in Dutch and strong command of English (B2+).
• Minimum 1 year of experience in customer service, hospitality, retail, or similar environments.
• Strong attention to detail, organizational skills, and problem-solving mindset.

Responsibilities

• Providing customer support via phone, chat, and email in Dutch.
• Logging and tracking interactions in the CRM system.
• Troubleshooting payment and account issues related to digital wallet products.
• Offering clear, timely resolutions with professionalism and empathy.

Skills

Fluency in Dutch

Strong command of English

Customer service experience

Attention to detail

Problem-solving skills

Job description

Product Pulse is seeking a Dutch-speaking Customer Support Advisor to provide assistance for a top-tier financial technology platform. This remote role demands C2-level fluency in Dutch, with a strong command of English, and offers a chance to work in an innovative fintech environment.

You will handle customer inquiries related to digital wallet and payment solutions, ensuring excellent service across digital channels. The position includes benefits such as the opportunity to work remotely from anywhere in Portugal.