Digital Wallet Support Specialist — Remote

Cross Border Talents; Lisboa; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Resumo da oferta

Cross Border Talents in Portugal is seeking a Customer Specialist – Digital Wallet to join an international team delivering frontline support for digital payments. You will handle inquiries via phone, email, and chat, guiding customers through wallet features and resolving issues while maintaining data security.

Fluency in Dutch and English, EU citizenship or Portuguese residency, and a proactive, detail‑oriented mindset are required.

Qualificações

• Language Skills: Fluent in Dutch (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in CS.

Responsabilidades

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records following policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of issues.
• Meet performance targets related to customer satisfaction, service quality, productivity, and response times.

Conhecimentos

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents in Portugal is seeking a Customer Specialist – Digital Wallet to join an international team delivering frontline support for digital payments. You will handle inquiries via phone, email, and chat, guiding customers through wallet features and resolving issues while maintaining data security.

Fluency in Dutch and English, EU citizenship or Portuguese residency, and a proactive, detail‑oriented mindset are required.