Dutch Digital Wallet Support Specialist - Remote

Cross Border Talents; Lisboa; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Remote work

Meal allowance

Transportation support

Health insurance

Relocation package

Competitive salary

Performance bonus

Job summary

Cross Border Talents is hiring a Customer Specialist for a Digital Wallet project. You will assist customers via phone, email, and live chat on payments, wallet accounts, and security procedures.

The role emphasizes accuracy, data protection, and timely issue resolution in a fast-paced environment. The position welcomes EU citizens or Portuguese residents and values analytical, creative, and strong communication abilities.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, eager to learn and grow in CS

Responsibilities

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalate complex cases when necessary.
• Maintain accurate customer records following company policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of issues.
• Meet performance targets related to customer satisfaction, service quality, productivity, and response times.

Skills

Dutch (C1/C2)

English (B2)

Analytical

Communication

Job description

Cross Border Talents is hiring a Customer Specialist for a Digital Wallet project. You will assist customers via phone, email, and live chat on payments, wallet accounts, and security procedures.

The role emphasizes accuracy, data protection, and timely issue resolution in a fast-paced environment. The position welcomes EU citizens or Portuguese residents and values analytical, creative, and strong communication abilities.