Dutch Digital Wallet Support Specialist – Remote

Cross Border Talents; Coimbra; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

Cross Border Talents seeks a Customer Specialist for a Digital Wallet project to deliver expert support across multiple channels. You will assist customers with wallet accounts, payments and access, ensuring accurate information and secure experiences.

You will use Dutch (C1/C2) and English (B2) to communicate effectively, with remote work options and opportunities to grow in a fast-paced, technology-driven environment.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency is required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in the CS field.

Responsibilities

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat and other channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes and security procedures.
• Handle complaints and escalated complex cases when necessary.
• Maintain accurate customer records following company policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of issues.
• Meet performance targets related to customer satisfaction, service quality, productivity and response times.

Skills

Dutch (C1/C2)

English (B2)

Job description

Cross Border Talents seeks a Customer Specialist for a Digital Wallet project to deliver expert support across multiple channels. You will assist customers with wallet accounts, payments and access, ensuring accurate information and secure experiences.

You will use Dutch (C1/C2) and English (B2) to communicate effectively, with remote work options and opportunities to grow in a fast-paced, technology-driven environment.