Remote Dutch Customer Specialist – Digital Wallet Support

BlueView Talent; Coimbra; À distance; EUR 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work

Résumé du poste

BlueView Talent is seeking a Customer Specialist for a Digital Wallet project. You will assist customers with wallets, payments, and access across phone, email, and live chat, ensuring a secure experience.

Ideal candidates are fluent in Dutch and English, with EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset. Remote work options are available, with relocation support and performance bonuses.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative and communication abilities.
• Mindset: professional, detail-oriented, proactive and eager to grow in CS.

Responsabilités

• Assist customers with digital wallet accounts, payments, transactions and access.
• Provide support via phone, email, live chat and other channels.
• Troubleshoot payment issues and resolve concerns promptly.
• Guide customers through wallet features, processes and security.
• Handle complaints and escalate complex cases when needed.
• Maintain accurate records while following data protection standards.
• Collaborate with internal teams for timely resolutions.
• Meet targets for customer satisfaction, quality, productivity and response times.

Connaissances

Analytical skills

Creative thinking

Communication skills

Description du poste

BlueView Talent is seeking a Customer Specialist for a Digital Wallet project. You will assist customers with wallets, payments, and access across phone, email, and live chat, ensuring a secure experience.

Ideal candidates are fluent in Dutch and English, with EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset. Remote work options are available, with relocation support and performance bonuses.