Dutch Digital Wallet Support Specialist - Remote + Perks

BlueView Talent; Porto; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Remote work

Job summary

BlueView Talent is seeking a Customer Specialist for a Digital Wallet project. You will help customers with wallet accounts, payments, transactions, and access across multiple channels, ensuring accurate information and secure experiences.

The role requires fluent Dutch and strong English, with a proactive, detail-oriented mindset. You will join an international team offering remote work options, competitive compensation, and relocation support as needed.

Qualifications

• Fluent in Dutch at C1/C2 level.
• English at B2 level.
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Assist customers with digital wallet accounts, payments, transactions, and account access.
• Provide professional support via phone, email, live chat, and other communication channels.
• Troubleshoot payment issues and resolve customer concerns efficiently.
• Guide customers through digital wallet features, processes, and security procedures.
• Handle complaints and escalate complex cases when necessary.
• Maintain accurate customer records while following company policies and data protection standards.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet performance targets related to customer satisfaction, service quality, productivity, and response times.

Skills

Dutch (C1/C2)

English (B2)

Job description

BlueView Talent is seeking a Customer Specialist for a Digital Wallet project. You will help customers with wallet accounts, payments, transactions, and access across multiple channels, ensuring accurate information and secure experiences.

The role requires fluent Dutch and strong English, with a proactive, detail-oriented mindset. You will join an international team offering remote work options, competitive compensation, and relocation support as needed.