Remote Dutch Customer Experience Specialist - Portugal

Ignite.; Braga; Remoto; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work in Portugal

Hardware provided

Training & development

Descrizione del lavoro

Ignite. is seeking a Dutch Customer Experience Specialist to serve Dutch-speaking account holders and businesses for an iconic fintech leader.

You will guide customers through transactions, security checks, and wallet features, delivering world-class support from a remote role within Portugal. The position requires native-level Dutch and strong English, a valid Portugal residence and work rights, plus a reliable home office.

Competenze

• Native or near-native Dutch (C1/C2) with English (B2) proficiency.
• Residency in Portugal with NIF, NISS and right to work.

Mansioni

• Handle Dutch client inquiries via voice, email and chat, providing swift resolutions.
• Assist users with transaction flows, security verification, and account queries.
• Log all customer interactions accurately into CRM systems.
• Coordinate with risk operations and back-office units to resolve complex issues.
• Represent the brand with a polished, professional demeanor.

Conoscenze

Dutch language

English proficiency

Customer service

Descrizione del lavoro

Ignite. is seeking a Dutch Customer Experience Specialist to serve Dutch-speaking account holders and businesses for an iconic fintech leader.

You will guide customers through transactions, security checks, and wallet features, delivering world-class support from a remote role within Portugal. The position requires native-level Dutch and strong English, a valid Portugal residence and work rights, plus a reliable home office.