Dutch-Speaking Customer Support Advisor – Hybrid in Lisbon

Ignite; Sintra; Hybrid; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Language allowance

Performance bonus

Fully paid training

Relocation support

Hybrid work model

Job summary

Ignite in Lisbon is seeking a Dutch-speaking Customer Support Advisor to handle inquiries via phone, email and live chat, delivering top-tier service. You will work in a hybrid setup with on-site days at our Lisbon center and remote days, supporting Dutch-speaking customers with empathy and efficiency.

The role includes fully paid onboarding, language allowance, and KPI-based bonuses within a collaborative international team. No prior experience required, 40-hour weeks, 2–3 remote days.

Qualifications

• Native or near-native Dutch; fluent English (B2) for communications.
• Excellent spoken and written communication; client-focused.
• Comfort with desktop apps, MS Office, and CRM tools; able to work remotely.
• Self-motivated with a problem-solving mindset.
• Willingness to work flexible shifts in a hybrid setup.

Responsibilities

• Handle inbound inquiries from Dutch customers via phone, email, and live chat.
• Guide customers through product usage, delivery, warranties, and tech issues.
• Record and track service tickets in the CRM with precise notes.
• Aim for high customer satisfaction through empathy and clear answers.
• Collaborate with supervisors and colleagues online and on-site.

Skills

Dutch fluency

English proficiency

Communication skills

Tech & hybrid savvy

Problem solving

Adaptability

Tools

CRM software

MS Office

Job description

Ignite in Lisbon is seeking a Dutch-speaking Customer Support Advisor to handle inquiries via phone, email and live chat, delivering top-tier service. You will work in a hybrid setup with on-site days at our Lisbon center and remote days, supporting Dutch-speaking customers with empathy and efficiency.

The role includes fully paid onboarding, language allowance, and KPI-based bonuses within a collaborative international team. No prior experience required, 40-hour weeks, 2–3 remote days.