Remote Dutch-Speaking FinTech Support Specialist

Business Intelligence Sales Consultants; Setúbal; Remote; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Work from Home

Stable schedule (08:00–17:00)

Meal allowance: €7.63 net/day

Paid training & development

€80 gross/month complexity bonus

Job summary

Business Intelligence Sales Consultants is seeking a Dutch-speaking Customer Support Specialist for a Digital Wallet project. The role is remote from mainland Portugal, with a 14-salary yearly structure and additional bonuses.

You will handle inquiries, assist with funding and transactions, and manage collections-related interactions in a fast-paced FinTech environment. Join a multicultural team focused on customer satisfaction, secure financial experiences, and ongoing professional development.

Qualifications

• Dutch (C2) and English (B2+) are required.
• 1–2 years of experience in customer support, retail, hospitality, or call center.
• Strong communication and negotiation skills.
• Comfortable working in fast-paced, target-driven environments.
• Tech-savvy with good knowledge of MS Office and online tools.
• Ability to multitask and manage priorities effectively.
• Proactive mindset with focus on results and customer satisfaction.
• Experience in FinTech, financial services, or online payments is a strong advantage.

Responsibilities

• Manage inbound & outbound calls, as well as written communication.
• Support customers with account funding and transactions.
• Negotiate payment solutions and secure commitments to pay.
• Investigate and resolve account and collection-related queries.
• Educate customers on account history, products and protection policies.
• Identify and support vulnerable customers with care and empathy.
• Coordinate with internal teams and transfer cases when needed.
• Accurately update systems with call outcomes and next steps.
• Schedule follow-ups and ensure consistent customer engagement.

Skills

Dutch (C2)

English (B2+)

Customer support experience

Communication skills

Negotiation

Multitasking

Tools

MS Office

Job description

Business Intelligence Sales Consultants is seeking a Dutch-speaking Customer Support Specialist for a Digital Wallet project. The role is remote from mainland Portugal, with a 14-salary yearly structure and additional bonuses.

You will handle inquiries, assist with funding and transactions, and manage collections-related interactions in a fast-paced FinTech environment. Join a multicultural team focused on customer satisfaction, secure financial experiences, and ongoing professional development.