Remote Dutch Customer Support Specialist

Cross Border Talents; Aveiro; Teletrabalho; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Relocation package

Remote work

Resumo da oferta

Cross Border Talents is seeking a Dutch-speaking Customer Service professional to join our team in Portugal. You will engage with customers across phone, chat, email, and social platforms to resolve accounts, transactions, and technical issues.

You’ll support Dutch-speaking clients, handle account creation and verification, and assist with payments. The role emphasizes empathy, clear communication, and a proactive attitude, with remote work and relocation support.

Qualificações

• Fluent Dutch required (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Provide top-quality assistance across phone, chat, email and social media.
• Assist users with account creation, verification, login and payments.
• Troubleshoot technical issues promptly and effectively.
• Serve as a dependable point of contact for sports-focused clients.
• Communicate with empathy and clarity to strengthen customer relationships.
• Follow company policies and maintain service excellence.
• Contribute ideas to improve workflows and elevate the customer experience.

Conhecimentos

Dutch (C2)

Multichannel support

Communication

Problem solving

Descrição da oferta de emprego

Cross Border Talents is seeking a Dutch-speaking Customer Service professional to join our team in Portugal. You will engage with customers across phone, chat, email, and social platforms to resolve accounts, transactions, and technical issues.

You’ll support Dutch-speaking clients, handle account creation and verification, and assist with payments. The role emphasizes empathy, clear communication, and a proactive attitude, with remote work and relocation support.