Dutch-Speaking Customer Support Advisor (Hybrid, Lisbon)

Ignite; Sintra; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Relocation support

Career growth opportunities

Meal allowance

Job summary

Ignite in Lisbon is seeking Dutch-speaking Customer Support Advisors to join our international team. You will handle inbound inquiries from Dutch customers via phone, email, and live chat, guiding product usage questions, deliveries, and warranties with empathetic, professional service.

You’ll work in a versatile hybrid setup with on-site collaboration and remote days. The role emphasizes customer satisfaction, teamwork, and growth, offering fully salaried onboarding, translation of Dutch

Qualifications

• Native or near-native Dutch language skills (spoken and written).
• Good command of English (B2 or higher).
• Experience in customer service is a plus but not required.
• Comfort with desktop software and CRM tools.

Responsibilities

• Handle inbound Dutch customer inquiries via phone, email, and messaging.
• Troubleshoot product usage questions and coordinate deliveries/warranty claims.
• Record and track service tickets in the CRM with clear notes.
• Maintain high customer satisfaction through empathetic communication.
• Collaborate with supervisors and colleagues to meet service targets.

Skills

Dutch fluency

English (B2)

Customer service mindset

Tech savvy

Tools

MS Office

CRM tools

Job description

Ignite in Lisbon is seeking Dutch-speaking Customer Support Advisors to join our international team. You will handle inbound inquiries from Dutch customers via phone, email, and live chat, guiding product usage questions, deliveries, and warranties with empathetic, professional service.

You’ll work in a versatile hybrid setup with on-site collaboration and remote days. The role emphasizes customer satisfaction, teamwork, and growth, offering fully salaried onboarding, translation of Dutch