Dutch-Speaking Fintech Support Specialist (Remote)

Ignite; Porto; À distance; EUR 12 000 - 13 000; Plein temps

Avantages offerts par ce poste

Tech equipment provided

Remote work freedom

Paid training and career progression

Résumé du poste

Ignite is hiring a Dutch Customer Experience Specialist to represent a premier fintech brand from a fully remote position within Portugal. You will manage secure transactions, account access inquiries, disputes, and platform features, delivering top-tier support for Dutch-speaking customers.

Requirements include native-level Dutch (C1/C2) and English (B2), with valid Portuguese residency, NIF, and NISS. The role offers comprehensive remote work, paid training, and clear career progression within

Qualifications

• Dutch language mastery required (C1/C2).
• English language working knowledge (B2).
• Resident of Portugal with valid work authorization and NIF/NISS.

Responsabilités

• Answer and resolve inbound requests via phone, email, and live chat from Dutch clients.
• Help account holders navigate digital security steps and transaction histories.
• Log and track all inquiries in the CRM with precision.
• Collaborate with risk teams and back-office to resolve complex inquiries.
• Uphold professional standards in line with a top-tier fintech brand.

Connaissances

Dutch proficiency (C1/C2)

English proficiency (B2)

Description du poste

Ignite is hiring a Dutch Customer Experience Specialist to represent a premier fintech brand from a fully remote position within Portugal. You will manage secure transactions, account access inquiries, disputes, and platform features, delivering top-tier support for Dutch-speaking customers.

Requirements include native-level Dutch (C1/C2) and English (B2), with valid Portuguese residency, NIF, and NISS. The role offers comprehensive remote work, paid training, and clear career progression within