Remote Dutch Customer Experience Specialist - FinTech

Ignite; Braga; Remote; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Salary package (base 1,100€ + 80€月icm)

Meal stipend 7.63€ net/day

Remote work in Portugal

Equipment provided

Paid training and progression

Job summary

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients for a premier online payments platform. This 100% remote role requires residing in Portugal with NIF and NISS, and offers a structured schedule and a comprehensive onboarding program.

You will handle transactions inquiries, security checks, and wallet features while ensuring a high standard of service that aligns with a global fintech leader.

Qualifications

• Fluent Dutch (written and spoken) with solid English working proficiency.
• Physical residence in Portugal with valid work rights, NIF, and NISS.
• Quiet home office with stable internet connection.
• Experience in customer support, financial helpdesks, or e-commerce environments.

Responsibilities

• Manage incoming calls, emails, and live chat inquiries from Dutch clients, providing swift and secure solutions.
• Guide users through digital transaction steps, security verification processes, and general account questions.
• Maintain precise records by logging communications, updates, and ticket resolutions in our CRM systems.
• Collaborate with risk operations and technical support units to resolve complex financial cases.
• Deliver a polished, highly professional service experience reflecting the fintech brand.

Skills

Dutch (C1/C2)

English (B2)

Active listening

Customer service

Multitasking

Tools

CRM systems

Job description

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients for a premier online payments platform. This 100% remote role requires residing in Portugal with NIF and NISS, and offers a structured schedule and a comprehensive onboarding program.

You will handle transactions inquiries, security checks, and wallet features while ensuring a high standard of service that aligns with a global fintech leader.