Remote Dutch-Speaking FinTech Customer Experience Specialist

Ignite; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Remote work

Company equipment

Initial training

Career development

Wellness initiatives

Meal allowance

Job summary

Ignite in Portugal is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients, account holders, and online merchants from a fully remote role. You will address queries about digital transactions, wallets, and platform security while ensuring high service standards.

Required are fluent Dutch (C1/C2) and professional English (B2), plus residency in Portugal with NIF/NISS. The role offers a fixed schedule, remote setup, and comprehensive training.

Qualifications

• Fluent Dutch (C1/C2) written and spoken with strong English (B2).
• Experience in customer care or fintech/online payments is a plus.
• Ability to manage multichannel inquiries (phone, email, chat).

Responsibilities

• Handle Dutch inquiries via phone, email, and chat with secure guidance.
• Guide users through digital wallet features, transactions, and settings.
• Log and track interactions in the CRM and ensure data accuracy.
• Collaborate with regional helpdesks, risk, and back-office teams for escalated cases.
• Uphold professional standards and trust reflecting the brand.

Skills

Dutch (C1/C2)

English (B2)

Multichannel support

Customer care

Job description

Ignite in Portugal is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients, account holders, and online merchants from a fully remote role. You will address queries about digital transactions, wallets, and platform security while ensuring high service standards.

Required are fluent Dutch (C1/C2) and professional English (B2), plus residency in Portugal with NIF/NISS. The role offers a fixed schedule, remote setup, and comprehensive training.