Dutch-Speaking FinTech CX Specialist – Remote (Portugal)

Ignite; Braga; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Remote work within Portugal

Provided hardware

Paid initial training

Career progression opportunities

Meal stipend

Job summary

The position requires residing in Portugal with NIF/NISS and valid work entitlement. You will join a multicultural team, receive complete hardware, paid training, and a clear path for career progression in a global fintech leader.

Qualifications

• Dutch language at C1/C2 level, written and spoken.
• English proficiency at B2 level.
• Resident in Portugal with valid work rights (NIF/NISS).

Responsibilities

• Manage Dutch client communications via phone, email, and live chat.
• Assist users with digital transaction steps and security verifications.
• Log customer interactions and updates accurately in the CRM system.
• Collaborate with risk operations and technical support to resolve complex cases.
• Deliver a polished, professional service reflecting Ignite's fintech leadership.

Skills

Dutch (C1/C2)

English (B2)

Job description

The position requires residing in Portugal with NIF/NISS and valid work entitlement. You will join a multicultural team, receive complete hardware, paid training, and a clear path for career progression in a global fintech leader.