Dutch-Speaking Customer Advisor (Remote in Portugal)

Ignite; Braga; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Remote work within Portugal

Provided hardware

Paid initial training

Career progression opportunities

Meal stipend

Job summary

The position requires residing in Portugal with NIF/NISS and valid work entitlement. You will join a multicultural team, receive complete hardware, paid training, and a clear path for career progression in a global fintech leader.

Qualifications

• Dutch language at C1/C2 level, written and spoken.
• English proficiency at B2 level.
• Resident in Portugal with valid work rights (NIF/NISS).

Responsibilities

• Manage Dutch client communications via phone, email, and live chat.
• Assist users with digital transaction steps and security verifications.
• Log customer interactions and updates accurately in the CRM system.
• Collaborate with risk operations and technical support to resolve complex cases.
• Deliver a polished, professional service reflecting Ignite's fintech leadership.

Skills

Dutch (C1/C2)

English (B2)

Job description

Location & Workplace: 100% Remote (Must reside within Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Professional English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Digital Payments)

Position Overview

Step into the field of secure digital finance and global e-commerce! We are searching for an engaging, service-driven Dutch Customer Experience Specialist to serve as the dedicated voice for Dutch-speaking account holders and commercial clients representing an iconic online payments platform.

In this role, you will assist customers with transaction inquiries, account security checks, digital wallet features, and platform guidelines—ensuring every interaction reflects elite service standards and total reliability.

Mandatory Prerequisite: This is a 100% remote position within Portugal. Candidates must already live in the country and possess active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Efficiently manage incoming phone calls, emails, and live chat inquiries from Dutch clients, providing swift and secure solutions.
• Technical & Account Assistance: Walk users through digital transaction steps, security verification processes, and general account questions.
• Administrative Documentation: Maintain precise records by logging customer communications, account updates, and ticket resolutions inside our CRM systems.
• Internal Network Collaboration: Partner closely with risk operations and technical support units to resolve complex financial cases.
• Brand Excellence: Deliver a polished, highly professional service experience that upholds the strong reputation of a global fintech leader.

Candidate Requirements

Essential Criteria:

• Linguistic Competence: Fluent C1/C2 command of Dutch (written and spoken) paired with a solid B2 working proficiency in English.
• Residency & Compliance: Physical residence in Portugal backed by valid working rights, active NIF, and NISS credentials.
• Home Office Infrastructure: A quiet home work environment with a stable, high-speed internet connection.
• Ideal Background: Prior experience in customer support, financial helpdesks, or e-commerce environments.

Key Attributes

• Strong active listening capabilities, natural empathy, aptitude for multitasking across digital platforms, structured detail orientation, and sound emotional intelligence.

Perks & Working Environment

• Salary: €1,100 gross/month base + €80 gross/month performance/attendance incentive + €7.63 net/day meal stipend
• Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off!)
• Daily Meal Stipend: €7.63 net per worked day (issued via a dedicated meal card).
• Workplace Flexibility: 100% remote model allowing you to work from any region in Portugal.
• Provided Hardware: Complete IT setup delivered straight to your residence, including a corporate computer, professional headset, and secure login tokens.
• Training & Culture: Fully paid initial training program, structured career progression opportunities, and a supportive, multicultural work culture.