Dutch-Speaking Customer Advisor

Ignite; Braga; Remote; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Salary package (base 1,100€ + 80€月icm)

Meal stipend 7.63€ net/day

Remote work in Portugal

Equipment provided

Paid training and progression

Job summary

Ignite is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients for a premier online payments platform. This 100% remote role requires residing in Portugal with NIF and NISS, and offers a structured schedule and a comprehensive onboarding program.

You will handle transactions inquiries, security checks, and wallet features while ensuring a high standard of service that aligns with a global fintech leader.

Qualifications

• Fluent Dutch (written and spoken) with solid English working proficiency.
• Physical residence in Portugal with valid work rights, NIF, and NISS.
• Quiet home office with stable internet connection.
• Experience in customer support, financial helpdesks, or e-commerce environments.

Responsibilities

• Manage incoming calls, emails, and live chat inquiries from Dutch clients, providing swift and secure solutions.
• Guide users through digital transaction steps, security verification processes, and general account questions.
• Maintain precise records by logging communications, updates, and ticket resolutions in our CRM systems.
• Collaborate with risk operations and technical support units to resolve complex financial cases.
• Deliver a polished, highly professional service experience reflecting the fintech brand.

Skills

Dutch (C1/C2)

English (B2)

Active listening

Customer service

Multitasking

Tools

CRM systems

Job description

Location & Workplace: 100% Remote (Must reside within Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Professional English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Digital Payments)

Position Overview

Step into the field of secure digital finance and global e-commerce! We are searching for an engaging, service-driven Dutch Customer Experience Specialist to serve as the dedicated voice for Dutch-speaking account holders and commercial clients representing an iconic online payments platform.

In this role, you will assist customers with transaction inquiries, account security checks, digital wallet features, and platform guidelines—ensuring every interaction reflects elite service standards and total reliability.

Mandatory Prerequisite: This is a 100% remote position within Portugal. Candidates must already live in the country and possess active legal work entitlement, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Efficiently manage incoming phone calls, emails, and live chat inquiries from Dutch clients, providing swift and secure solutions.

• Technical & Account Assistance: Walk users through digital transaction steps, security verification processes, and general account questions.

• Administrative Documentation: Maintain precise records by logging customer communications, account updates, and ticket resolutions inside our CRM systems.

• Internal Network Collaboration: Partner closely with risk operations and technical support units to resolve complex financial cases.

• Brand Excellence: Deliver a polished, highly professional service experience that upholds the strong reputation of a global fintech leader.

Candidate Requirements

Essential Criteria:

• Linguistic Competence: Fluent C1/C2 command of Dutch (written and spoken) paired with a solid B2 working proficiency in English.

• Residency & Compliance: Physical residence in Portugal backed by valid working rights, active NIF, and NISS credentials.

• Home Office Infrastructure: A quiet home work environment with a stable, high-speed internet connection.

• Ideal Background: Prior experience in customer support, financial helpdesks, or e-commerce environments.

Key Attributes:

• Strong active listening capabilities, natural empathy, aptitude for multitasking across digital platforms, structured detail orientation, and sound emotional intelligence.

Perks & Working Environment

• Salary: €1,100 gross/month base + €80 gross/month performance/attendance incentive + €7.63 net/day meal stipend

• Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off!)

• Daily Meal Stipend: €7.63 net per worked day (issued via a dedicated meal card).

• Workplace Flexibility: 100% remote model allowing you to work from any region in Portugal.

• Provided Hardware: Complete IT setup delivered straight to your residence, including a corporate computer, professional headset, and secure login tokens.

• Training & Culture: Fully paid initial training program, structured career progression opportunities, and a supportive, multicultural work culture.