Remote Dutch CX Specialist – FinTech Payments

Ignite; Lisboa; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Remote work

Company equipment

Training program

Career development

Wellness initiatives

Meal allowance

Job summary

Ignite in Portugal is seeking a Dutch-speaking Customer Experience Specialist to handle queries from Dutch account holders and online merchants, supporting digital payments, wallet features, and security from a 100% remote home office.

Fluent Dutch (C1/C2) and strong English (B2) are required, along with legal residency in Portugal and a reliable home workspace. The role includes paid training, career growth, and a competitive base salary with bonuses and meal allowances.

Qualifications

• Dutch language mastery at C1/C2 plus English at B2 required.
• Residency in Portugal with NIF/NISS and work rights.
• Remote work setup with reliable internet.

Responsibilities

• Manage multichannel queries from Dutch customers via phone, email, and chat.
• Guide users through digital wallet features and transaction history.
• Log and track customer interactions in the CRM with accuracy.
• Collaborate with regional help desks, risk, and back-office teams.
• Represent the brand with professionalism and trust.

Skills

Active listening

Empathy

Multitasking

Attention to detail

Tools

CRM software

Job description

Ignite in Portugal is seeking a Dutch-speaking Customer Experience Specialist to handle queries from Dutch account holders and online merchants, supporting digital payments, wallet features, and security from a 100% remote home office.

Fluent Dutch (C1/C2) and strong English (B2) are required, along with legal residency in Portugal and a reliable home workspace. The role includes paid training, career growth, and a competitive base salary with bonuses and meal allowances.