Dutch-Speaking CX Specialist — Remote in Portugal

Ignite; Porto; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Remote work in Portugal

Meal/attendance stipend

Full IT hardware package

Structured training program

Growth opportunities

Job summary

Ignite seeks a Dutch-speaking Customer Experience Specialist for a 100% remote role based in Portugal. You will be the main contact for Dutch clients, handling inquiries about safe transactions, account navigation, dispute processing, and platform tools with a focus on security and service excellence.

Fluency in Dutch (C1/C2) and English (B2) is essential, along with valid residency in Portugal and active NIF/NISS for work entitlement.

Qualifications

• Fluent Dutch (written and spoken) with C1/C2 proficiency.
• Working English at B2 level or higher.
• Residency in Portugal with NIF/NISS and work eligibility.

Responsibilities

• Handle inquiries via phone, email, and live chat from Dutch users.
• Explain digital security processes, transactions, and platform features.
• Document and track customer requests in the CRM system.
• Collaborate with fraud risk and technical operations to resolve issues.
• Maintain professional communication aligned with the brand.

Skills

Dutch (C1/C2)

English (B2)

Customer service

Remote work

Job description

Ignite seeks a Dutch-speaking Customer Experience Specialist for a 100% remote role based in Portugal. You will be the main contact for Dutch clients, handling inquiries about safe transactions, account navigation, dispute processing, and platform tools with a focus on security and service excellence.

Fluency in Dutch (C1/C2) and English (B2) is essential, along with valid residency in Portugal and active NIF/NISS for work entitlement.