Dutch-Speaking Customer Advisor

Ignite; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Remote work

Company equipment

Initial training

Career development

Wellness initiatives

Meal allowance

Job summary

Ignite in Portugal is seeking a Dutch-speaking Customer Experience Specialist to support Dutch clients, account holders, and online merchants from a fully remote role. You will address queries about digital transactions, wallets, and platform security while ensuring high service standards.

Required are fluent Dutch (C1/C2) and professional English (B2), plus residency in Portugal with NIF/NISS. The role offers a fixed schedule, remote setup, and comprehensive training.

Qualifications

• Fluent Dutch (C1/C2) written and spoken with strong English (B2).
• Experience in customer care or fintech/online payments is a plus.
• Ability to manage multichannel inquiries (phone, email, chat).

Responsibilities

• Handle Dutch inquiries via phone, email, and chat with secure guidance.
• Guide users through digital wallet features, transactions, and settings.
• Log and track interactions in the CRM and ensure data accuracy.
• Collaborate with regional helpdesks, risk, and back-office teams for escalated cases.
• Uphold professional standards and trust reflecting the brand.

Skills

Dutch (C1/C2)

English (B2)

Multichannel support

Customer care

Job description

Location & Workplace: 100% Remote (Must reside anywhere in Portugal with active NIF & NISS)

Language Requirements: Fluent Dutch (C1/C2) and Professional English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

About the Position

Are you passionate about digital finance and looking to represent a global leader in online payments from your home? We are looking for an articulate, driven Dutch-speaking Customer Experience Specialist to serve as the main point of contact for our Dutch client base, account holders, and online merchants.

In this role, you will address incoming queries covering digital transactions, account management, virtual wallet functionality, and platform security—ensuring every interaction reflects elite financial service standards.

Important Note: This is a 100% remote position based in Portugal. Candidates must physically reside in Portugal with valid work authorization, active NIF, and NISS documentation.

Core Responsibilities & Daily Duties

• Multichannel Client Engagement: Efficiently manage incoming phone calls, emails, and live chat inquiries from Dutch account holders, offering clear, secure solutions.

• Technical Guidance & Support: Walk users through digital wallet capabilities, transaction logs, account settings, and online platform tools.

• CRM Documentation & Data Integrity: Carefully log, update, and track all customer communications, case records, and follow-ups within our CRM infrastructure.

• Cross-Functional Collaboration: Partner with regional helpdesks, risk management, and back-office technical departments to resolve escalated financial cases promptly.

• Exemplary Brand Stewardship: Uphold exceptional standards of professional courtesy, trust, and accuracy representing a premier financial technology brand.

Candidate Profile & Qualifications

Essential Criteria:

• Language Mastery: Fluent C1/C2 level of Dutch (written and verbal) paired with strong B2 professional proficiency in English.

• Legal Residency: Current residence in Portugal supported by full working rights, NIF, and NISS numbers.

• Remote Workspace: A quiet home workspace featuring a fast, dependable internet connection.

• Preferred Experience: Previous background in customer care, financial operations, contact centers, or e-commerce (fintech experience is a strong plus).

Soft & Technical Skills:

• Active listening skills, natural empathy, ability to multitask across software platforms, strong attention to detail, and sound emotional intelligence.

Working Conditions & Comprehensive Perks

• Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance

• Work Schedule: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends completely off!)

• Meal Allowance: €7.63 net per day worked (provided on a dedicated meal card).

• Remote Setup: 100% remote flexibility allowing you to work from any region within mainland Portugal or the islands.

• Company Equipment: Complete professional hardware setup shipped straight to your address (PC, headset, and secure access devices).

• Professional Growth & Culture: Fully paid initial training program, inclusive team environment, clear career development paths, and wellness initiatives.