Spanish & Basque-Speaking Customer Support Expert – Portugal

CloserHire; Portugal; Teletrabalho; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Remote work from mainland Portugal

Training provided

Relocation accommodation option

Resumo da oferta

CloserHire is seeking a remote Customer Support Expert to assist a leading streaming platform across Portugal. You will handle account management, billing inquiries, and technical troubleshooting with a friendly, empathetic approach.

Fluency in Castilian Spanish and Basque, plus English at B1 or higher, is required. The role offers full-time hours, training, and a competitive compensation package with relocation accommodation options.

Qualificações

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Basque.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.
• Comfortable with technology and digital platforms.
• Empathetic, adaptable and detail-oriented.

Responsabilidades

• Deliver professional, friendly and empathetic customer support.
• Assist customers with account management and billing inquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services and features.
• Identify customer needs and resolve inquiries promptly.
• Maintain high customer satisfaction while meeting quality and performance standards.

Conhecimentos

Spanish (Castilian) fluency

Basque fluency

English B1+

Communication skills

Customer service oriented

Problem-solving

Descrição da oferta de emprego

A working week in Portugal (remote), in Basque. 1059.33 € with accomodation.

A typical day

You'll spend most of it on deliver professional, friendly, and empathetic customer support, assist customers with account management and billing enquiries, troubleshoot technical issues and provide effective solutions, provide accurate information about streaming products, services, and features, identify customer needs and resolve enquiries in a timely manner, and maintain high levels of customer satisfaction while meeting quality and performance standards.

Less often, you'll also communicate clearly and professionally throughout every customer interaction, maintain a positive and customer-centric approach, work within a multicultural and collaborative customer support environment, and work on a 24/7 rotating schedule, including nights, weekends, and public holidays.

Would you fit?

We're looking for someone with full professional fluency in Castilian Spanish, full professional fluency in Basque, english at B1 level or higher, excellent communication and interpersonal skills, strong passion for customer service and problem-solving, comfortable working with technology and digital platforms, and empathetic, adaptable, and attentive to detail.

The money

1059.33 € with accomodation

What comes with it

• Private Health Cover
• Meal Allowance

Benefits

• Remote work from mainland Portugal
• Full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service

If you're moving for this

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following test:

Who you'd work for

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.