Remote Airline Customer Care Specialist

Cross Border Talents; Lisboa; Remote; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Commuter support

Health & life insurance

Relocation package

Remote work option

Job summary

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes, and policy inquiries. You will support travelers with scheduling, baggage, and refunds while delivering a high-quality customer experience.

The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced aviation setting, with remote work options and relocation support for the right candidate.

Qualifications

• Fluent in Spanish (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in CS.

Responsibilities

• Handle inbound customer inquiries for flight reservations, tickets, and travel changes.
• Assist passengers with modifications, cancellations, rebookings, and refunds.
• Provide information on schedules, baggage policies, and airline procedures.
• Address payment questions and booking discrepancies with accuracy.
• Guide customers through delays, disruptions, and schedule changes while maintaining calm and empathy.
• Record interactions accurately and update internal systems.

Skills

Spanish (C1-C2)

English (B2)

Communication

Analytical thinking

Creativity

Job description

Cross Border Talents is seeking an Airline Customer Service Specialist to assist passengers with bookings, changes, and policy inquiries. You will support travelers with scheduling, baggage, and refunds while delivering a high-quality customer experience.

The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced aviation setting, with remote work options and relocation support for the right candidate.