Customer Support Specialist - Spanish & English

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Full-time position

Work with a major brand

Resumo da oferta

A Cross Border Talents procura um Customer Support Specialist – Spanish & English para um projeto com uma grande companhia aérea espanhola. O candidato será o ponto de contacto inicial para passageiros, lidando com reservas, dúvidas e atendimento ao cliente on-site em Lisboa.

O cargo requer fluência nativa em espanhol e inglês intermediário (B1); disponibilidade imediata para mudança para Lisboa, com formação abrangente e integração numa equipa internacional.

Qualificações

• Fluência nativa em espanhol ou nível alto.
• Inglês intermediário (B1).

Responsabilidades

• Atender a consultas de clientes, reservas de voos e pedidos por telefone e email.
• Fornecer informações sobre horários, reservas e políticas da companhia aérea.
• Resolver problemas de passageiros mantendo elevados padrões de satisfação.
• Documentar interações com clientes no sistema.

Conhecimentos

Spanish

English (B1)

Descrição da oferta de emprego

Customer Support Specialist - Spanish & English

Empresa : Cross Border Talents

Tipo de Emprego : Periodo Integral Lisbon Portugal

Descrição do Emprego - Customer Support Specialist - Spanish & English

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.

Original job Customer Support Specialist - Spanish & English posted on GrabJobs ©.