Spanish Airline Advisor

CBT; Lisboa; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Performance bonus

Job summary

CBT in Portugal is seeking a Customer Service Specialist for the airline industry, focusing on Spanish-speaking passengers. You will assist passengers via multiple channels, handle inquiries and disruptions, and ensure a high level of service in a dynamic travel environment.

Requires fluent Spanish, good English, and at least 6 months in customer service. The role offers rotating shifts, onboarding, and opportunities within an international aviation setting.

Qualifications

• Fluent Spanish at C1 level or higher.
• Good English communication skills (minimum B2).
• Minimum 6 months in Customer Service.
• Strong verbal and written communication abilities.
• Excellent problem-solving and decision-making skills.
• Empathetic, patient and customer-focused.
• Ability to work in a fast-paced environment and handle sensitive situations.
• Flexibility to work rotating shifts, including weekends/holidays.

Responsibilities

• Assist customers via phone, email and other channels.
• Handle flight-related inquiries, reservations and disruptions.
• Support passengers with baggage-related concerns.
• Resolve issues ensuring high service quality.
• Provide accurate information on airline policies and services.
• Escalate complex cases per established processes.
• Maintain detailed records of customer interactions.
• Deliver exceptional customer experience in every interaction.

Skills

Fluent Spanish

English proficiency

Customer service

Communication

Problem solving

Empathetic

Fast-paced environment

Rotating shifts

Tools

GDS systems (Amadeus)

GDS systems (Galileo)

GDS systems (Sabre)

Job description

Customer Service Specialist – Airline Industry (Spanish Speaker)

Location: Portugal

Start Date:12/Nov

International Airline Project

Are you passionate about travel, aviation, and helping people? Join a leading international airline customer support team and become the trusted point of contact for passengers worldwide. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic, multicultural environment where every day brings new challenges and opportunities.

Your Mission

As a Customer Service Specialist, you will support airline passengers throughout their travel journey, ensuring a smooth and positive customer experience. You will assist customers with a variety of travel-related inquiries while delivering professional, empathetic, and solution-oriented support.

What You'll Be Doing

• Assist customers via phone, email, and other support channels
• Handle flight-related inquiries, reservations, schedule changes, and travel information
• Support passengers with baggage-related concerns and travel disruptions
• Resolve customer issues efficiently while maintaining a high level of service quality
• Provide accurate information regarding airline policies, procedures, and services
• Escalate complex cases when necessary and follow established processes
• Maintain detailed records of customer interactions
• Deliver an exceptional customer experience in every interaction

What We're Looking For

Required Qualifications

• Fluent Spanish (C1 level or higher)
• Good English communication skills (minimum B2 level, spoken and written)
• Minimum 6 months of Customer Service experience
• Strong verbal and written communication skills
• Excellent problem-solving and decision-making abilities
• Empathetic, patient, and customer-focused mindset
• Ability to work in a fast-paced environment and handle sensitive situations professionally
• Flexibility to work rotating shifts, including weekends and public holidays
• Ability to successfully complete all mandatory training and certification requirements

Nice-to-Have

• Previous experience in tourism, travel, hospitality, airline, or baggage services
• Experience working with GDS systems such as Amadeus, Galileo, or Sabre
• Experience supporting international customers

Compensation & Benefits

• Base Salary: €920 gross/month (paid over 14 months)
• Welcome bonus1000
• Meal Allowance (net) 7.63€ per working day
• Performance bonus120€ per month
• Stable full-time employment
• Comprehensive onboarding and training program
• Career development opportunities within an international organization
• Multicultural and supportive work environment
• Valuable experience in the global aviation industry

Work Schedule

• Rotational shifts
• Monday to Sunday
• Operating hours: 08:00 – 20:00
• 5 working days per week according to rotating schedules

Why Join Us?

This is more than a customer service role—it's an opportunity to become part of an industry that connects people and cultures around the world. You'll gain valuable airline industry experience, develop highly transferable customer service skills, and grow within a globally recognized sector.

If you're passionate about helping people, thrive in a customer-focused environment, and are ready to take your career to new heights, we'd love to hear from you!