Aviation Customer Specialist — Growth, Bonuses & Relocation

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work environment

Job summary

Cross Border Talents is seeking a Customer Specialist for the aviation industry in Lisbon, Portugal. You will provide professional support to passengers, ensuring a smooth travel experience from booking to issue resolution.

The ideal candidate is fluent in Spanish and English, with strong analytical and communication skills. Benefits include a competitive salary, performance bonuses, meal allowances, and health insurance.

Qualifications

• Fluent in Spanish (C1/C2 level) and English (B2 level).
• EU citizenship or valid Portuguese residency card is required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsibilities

• Provide friendly, professional customer support via phone, email, and live chat.
• Assist passengers with booking modifications and cancellations.
• Offer accurate information on flight schedules and travel documentation.
• Resolve customer concerns while maintaining a high level of satisfaction.
• Record customer interactions accurately in internal systems.
• Collaborate with internal teams for effective issue resolution.

Skills

Fluent in Spanish

Strong analytical skills

Creative skills

Communication abilities

Job description

Cross Border Talents is seeking a Customer Specialist for the aviation industry in Lisbon, Portugal. You will provide professional support to passengers, ensuring a smooth travel experience from booking to issue resolution.

The ideal candidate is fluent in Spanish and English, with strong analytical and communication skills. Benefits include a competitive salary, performance bonuses, meal allowances, and health insurance.