Premium Subscriptions Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an on-site Customer Operations Associate to assist premium subscribers across social, messaging and AI-based services. You will help customers understand their subscription, maximize features, and resolve account or technical questions.

Ideal candidates communicate clearly in English, listen actively, and enjoy solving practical problems in a fast-paced global digital environment. This role offers hands-on experience in a multinational team.

Qualifications

• Fluent English, written and spoken.

Responsibilities

• Provide personalised assistance to premium subscribers.
• Identify the customer's issue and explain the most suitable next steps.
• Resolve common technical and account-related problems.
• Share recurring customer feedback with relevant internal teams.

Skills

Fluent English

Job description

Cross Border Talents in Lisbon is seeking an on-site Customer Operations Associate to assist premium subscribers across social, messaging and AI-based services. You will help customers understand their subscription, maximize features, and resolve account or technical questions.

Ideal candidates communicate clearly in English, listen actively, and enjoy solving practical problems in a fast-paced global digital environment. This role offers hands-on experience in a multinational team.