Customer Support Advisor – Social & AI Features

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking an on-site Customer Operations professional to assist subscribers of a premium digital service. You will help customers understand subscriptions, maximize features and resolve account or technical questions.

The role emphasizes problem-solving, clear communication, and a customer-focused mindset as you work within an international team in a global digital environment.

Qualifications

• Fluent English, written and spoken.

Responsibilities

• Respond to customer questions by phone, email or chat, depending on the channel assigned.
• Explain product functionality and subscription benefits.
• Support users with payment, plan and account enquiries.
• Follow up on unresolved issues and maintain clear case notes.

Skills

Fluent English

Job description

Cross Border Talents in Lisbon, Portugal, is seeking an on-site Customer Operations professional to assist subscribers of a premium digital service. You will help customers understand subscriptions, maximize features and resolve account or technical questions.

The role emphasizes problem-solving, clear communication, and a customer-focused mindset as you work within an international team in a global digital environment.