Digital Membership Experience Specialist

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking support specialist in Lisbon to assist subscribers of a premium digital service. You will manage account access, answer billing questions and help customers maximize features across social, messaging, and AI applications.

Join a global operations team and resolve technical questions with clear, practical steps. On-site work in Lisbon requires a proactive, customer-first approach and strong digital literacy.

Qualifications

• Fluent English with written and spoken proficiency.
• Clear communication and active listening abilities.
• Customer-focused mindset with strong attention to detail.
• Confidence using computers and digital tools to resolve issues.
• Practical problem-solving skills and ability to follow procedures.

Responsibilities

• Support subscribers with account access, payment questions and membership changes.
• Guide customers through available plan tiers and renewal processes.
• Investigate technical concerns and provide step-by-step assistance.
• Use outbound calls when appropriate to help resolve enquiries faster.

Skills

Fluent English

Communication skills

Active listening

Customer focus

Computer literacy

Problem solving

Following procedures

Data handling

Job description

Cross Border Talents is seeking an English-speaking support specialist in Lisbon to assist subscribers of a premium digital service. You will manage account access, answer billing questions and help customers maximize features across social, messaging, and AI applications.

Join a global operations team and resolve technical questions with clear, practical steps. On-site work in Lisbon requires a proactive, customer-first approach and strong digital literacy.