Premium Digital Subscriptions Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an on-site customer support associate to guide premium subscribers through account questions, billing, and digital features. You will help customers understand their subscription and resolve account or technical questions in a global, digital environment.

The role emphasizes clear communication, problem-solving, and a customer-first mindset as you assist in an international team across social, messaging, and AI applications.

Qualifications

• Fluent English, written and spoken.
• Strong communication and listening skills.
• Ability to follow procedures and protect customer information.

Responsibilities

• Answer questions about subscription, billing and plan options.
• Help customers manage account settings and access premium features.
• Troubleshoot technical issues across supported applications.
• Explain relevant AI tools and digital features in simple language.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem solving

Job description

Cross Border Talents in Lisbon seeks an on-site customer support associate to guide premium subscribers through account questions, billing, and digital features. You will help customers understand their subscription and resolve account or technical questions in a global, digital environment.

The role emphasizes clear communication, problem-solving, and a customer-first mindset as you assist in an international team across social, messaging, and AI applications.