Lisbon On-Site: Premium Subscriptions Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an on-site customer operations associate to support subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, troubleshoot issues, and provide product guidance with a focus on clear communication.

Fluency in English and comfort with digital tools are essential, along with a customer-focused mindset and practical problem-solving skills.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.

Responsibilities

• Act as a point of contact for subscribers who need help with a premium service.
• Provide clear information about account options and subscription features.
• Troubleshoot reported issues and elevate cases outside your scope.
• Make proactive calls when they can improve resolution.

Skills

Fluent English

Job description

Cross Border Talents in Lisbon is seeking an on-site customer operations associate to support subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, troubleshoot issues, and provide product guidance with a focus on clear communication.

Fluency in English and comfort with digital tools are essential, along with a customer-focused mindset and practical problem-solving skills.