Global Premium Digital Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Portugal is seeking an English-speaking customer operations agent to support subscribers of a premium digital service. You will guide customers through subscription, usage of features, and resolve account or technical questions.

Join an international team across social, messaging and AI apps; focus on clear communication, empathy, and problem-solving while maintaining procedures and data accuracy.

Qualifications

• Fluent English, written and spoken
• customer-focused mindset and active listening
• ability to follow procedures and manage customer information accurately

Responsibilities

• Support customers throughout the subscription lifecycle, from sign-up to renewal.
• Answer questions about payments, plan changes and account access.
• Help customers discover relevant premium features.
• Deliver a professional and empathetic service experience.

Skills

Fluent English

Job description

Cross Border Talents in Portugal is seeking an English-speaking customer operations agent to support subscribers of a premium digital service. You will guide customers through subscription, usage of features, and resolve account or technical questions.

Join an international team across social, messaging and AI apps; focus on clear communication, empathy, and problem-solving while maintaining procedures and data accuracy.