Premium Digital Service Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking customer operations specialist to help subscribers get the most from a premium digital service. You will handle billing questions, account settings, and feature usage with clear, helpful guidance.

On-site at the TP Open site in Lisbon, you’ll join an international team, record cases accurately and resolve practical issues, while following procedures to protect customer information.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Manage customer contacts relating to subscription services and digital products.
• Clarify billing, renewal and account-management procedures.
• Help users understand and use premium features.
• Record cases accurately and escc?

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving skills

Follow procedures

Tools

Digital tools

Job description

Cross Border Talents in Lisbon is seeking an English-speaking customer operations specialist to help subscribers get the most from a premium digital service. You will handle billing questions, account settings, and feature usage with clear, helpful guidance.

On-site at the TP Open site in Lisbon, you’ll join an international team, record cases accurately and resolve practical issues, while following procedures to protect customer information.