Premium Support & Experience Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an English-speaking customer support specialist to help subscribers navigate subscription options, manage sign-ups and renewals, and resolve billing questions. This on-site role focuses on delivering friendly, clear assistance across the premium digital service.

You will also guide users through AI-powered features, troubleshoot technical issues, and make targeted outbound calls to follow up on inquiries while gathering feedback to drive

Responsibilities

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and integrated AI capabilities.
• Troubleshoot technical questions and provide clear, helpful resolutions.
• Make targeted outbound calls to follow up on and resolve subscriber enquiries.
• Observe user feedback, identify recurring problems and support service improvements.

Job description

Cross Border Talents in Lisbon, Portugal is seeking an English-speaking customer support specialist to help subscribers navigate subscription options, manage sign-ups and renewals, and resolve billing questions. This on-site role focuses on delivering friendly, clear assistance across the premium digital service.

You will also guide users through AI-powered features, troubleshoot technical issues, and make targeted outbound calls to follow up on inquiries while gathering feedback to drive