Digital Services Experience Specialist

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Operations Associate to support subscribers of a premium digital service. You will help customers understand their subscription, manage settings, and resolve account or technical questions while delivering clear, friendly service.

Based on-site at the Lisbon location, you will investigate payment and renewal issues, introduce customers to product capabilities, and follow internal procedures to maintain high service quality.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset.
• Confidence using computers and digital tools.
• Practical problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Help customers navigate subscription settings and manage their membership.
• Investigate issues involving payments, renewals or access to features.
• Introduce customers to relevant tools and product capabilities.
• Maintain service quality and follow internal support procedures.

Skills

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Digital literacy

Job description

Cross Border Talents in Lisbon is seeking a Customer Operations Associate to support subscribers of a premium digital service. You will help customers understand their subscription, manage settings, and resolve account or technical questions while delivering clear, friendly service.

Based on-site at the Lisbon location, you will investigate payment and renewal issues, introduce customers to product capabilities, and follow internal procedures to maintain high service quality.