English Support Consultant — Premium Digital Services

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking an English-speaking customer support representative in Lisbon to assist subscribers of a premium digital service. You will help users understand membership features, manage accounts, and resolve issues in a global digital environment.

Join an international operations team, handling inquiries across billing, product questions, and technical problems with a focus on clear communication and excellent customer experience.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset; problem-solving abilities.
• Comfort using computers and digital tools and following procedures.

Responsibilities

• Help subscribers understand tools and features included in their membership.
• Provide accurate guidance on billing and account management.
• Troubleshoot common technical issues and coordinate follow-up.
• Use targeted outbound contact when appropriate.

Skills

Fluent English

Customer-focused mindset

Clear communication

Problem-solving

Tools

Computers and digital tools

Job description

Cross Border Talents is seeking an English-speaking customer support representative in Lisbon to assist subscribers of a premium digital service. You will help users understand membership features, manage accounts, and resolve issues in a global digital environment.

Join an international operations team, handling inquiries across billing, product questions, and technical problems with a focus on clear communication and excellent customer experience.