Premium Digital Subscriptions Support Specialist – Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a customer operations specialist to guide premium subscribers through account questions, billing and feature usage. You will join an international team and help customers maximize their digital service experience.

You will handle subscription inquiries, assist with account settings and explain AI features in clear, customer-friendly language. Fluent English is required; on-site work in Lisbon.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset.
• Ability to follow procedures and manage customer information accurately.
• Comfort using computers and digital tools.

Responsibilities

• Answer questions about subscription sign-up, renewal, billing and plan options.
• Help customers manage account settings and access premium features.
• Troubleshoot technical issues across supported applications.
• Explain relevant AI tools and digital features in simple, customer-friendly language.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Job description

Cross Border Talents in Lisbon is seeking a customer operations specialist to guide premium subscribers through account questions, billing and feature usage. You will join an international team and help customers maximize their digital service experience.

You will handle subscription inquiries, assist with account settings and explain AI features in clear, customer-friendly language. Fluent English is required; on-site work in Lisbon.