Premium Subscriptions Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking a customer operations specialist to support premium subscribers across digital channels. You will help subscribers understand their membership, resolve account or technical questions, and share feedback with internal teams.

Join an international team, thrive on clear communication, active listening and problem-solving, and grow your experience in a global digital service environment.

Qualificações

• Fluent English, written and spoken, with clear communication and active listening.
• Customer-focused mindset and confidence using computers and digital tools.
• Practical problem-solving skills and ability to follow procedures accurately.

Responsabilidades

• Provide personalised assistance to premium subscribers.
• Identify the customer's issue and explain the most suitable next steps.
• Resolve common technical and account-related problems.
• Share recurring customer feedback with the relevant internal teams.

Conhecimentos

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Ferramentas

Basic computer skills

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal, is seeking a customer operations specialist to support premium subscribers across digital channels. You will help subscribers understand their membership, resolve account or technical questions, and share feedback with internal teams.

Join an international team, thrive on clear communication, active listening and problem-solving, and grow your experience in a global digital service environment.