Premium Digital Support Specialist: Billing & Accounts

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer operations specialist to help subscribers navigate a premium digital service. You will handle billing questions, account settings, and feature inquiries, communicating clearly in English.

You will join an international team, manage customer contacts about subscriptions, explain renewal procedures, and record cases accurately. On-site role at TP Open site in Lisbon, with a focus on practical problem solving and excellent service.

Qualificações

• Fluent English with excellent verbal and written communication.
• Strong interpersonal and listening skills to understand customer needs.
• Ability to follow procedures and manage customer information accurately.

Responsabilidades

• Manage customer contacts relating to subscription services and digital products.
• Clarify billing, renewal and account-management procedures.
• Help users understand and use premium features.
• Record cases accurately and efficiently.

Conhecimentos

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem solving

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a customer operations specialist to help subscribers navigate a premium digital service. You will handle billing questions, account settings, and feature inquiries, communicating clearly in English.

You will join an international team, manage customer contacts about subscriptions, explain renewal procedures, and record cases accurately. On-site role at TP Open site in Lisbon, with a focus on practical problem solving and excellent service.