Premium Digital Subscriptions Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 23 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer operations associate to support subscribers of a premium digital service. You will help customers understand their subscription, navigate settings, and resolve account or technical questions, ensuring confident use of premium features.

This on-site role requires strong English communication, active listening, and a customer-focused mindset to deliver clear, helpful support in a global digital environment.

Qualificações

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Responsabilidades

• Help customers navigate subscription settings and manage their membership.
• Investigate issues involving payments, renewals or access to features.
• Introduce customers to relevant tools and product capabilities.
• Maintain service quality and follow internal support procedures.

Conhecimentos

Fluent English

Clear communication

Active listening

Customer focus

Problem solving

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a customer operations associate to support subscribers of a premium digital service. You will help customers understand their subscription, navigate settings, and resolve account or technical questions, ensuring confident use of premium features.

This on-site role requires strong English communication, active listening, and a customer-focused mindset to deliver clear, helpful support in a global digital environment.