Premium Membership Support Specialist - English

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a customer operations specialist to support subscribers of a premium digital service. You will help users understand their subscription, maximize features, and resolve account or technical questions.

The role combines troubleshooting with product guidance in a fast-paced, international team. The position requires strong English communication, problem-solving ability, and a customer-focused mindset.

Qualifications

• Fluent English with strong written and spoken communication.
• Clear communication and active listening skills are essential.
• Customer-focused mindset and professional attitude are required.
• Comfort with computers and digital tools and following defined procedures.

Responsibilities

• Serve as the main point of contact for subscribers needing assistance.
• Explain account options and subscription features clearly.
• Troubleshoot issues and escalate when outside scope.
• Make proactive outreach calls to improve resolution times.

Skills

Fluent English

Clear communication

Active listening

Digital tools proficiency

Problem solving

Data handling

Tools

CRM software

Job description

Cross Border Talents in Lisbon, Portugal, seeks a customer operations specialist to support subscribers of a premium digital service. You will help users understand their subscription, maximize features, and resolve account or technical questions.

The role combines troubleshooting with product guidance in a fast-paced, international team. The position requires strong English communication, problem-solving ability, and a customer-focused mindset.