Digital Experience Advisor - Subscriptions & Tech Support

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 28,000; Full time

Job summary

Cross Border Talents is looking for an English-speaking subscriber support specialist in Lisbon to help members manage their digital subscription, resolve account and payment questions, and explore features.

You will work on-site at the TP Open site in Lisbon, collaborating with an international team and using clear communication to guide customers through plans, renewals, and troubleshooting.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset and problem-solving skills.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Support subscribers with account access, payment questions and membership changes.
• Guide customers through available plan tiers and renewal processes.
• Investigate technical concerns and provide step-by-step assistance.
• Use outbound calls when appropriate to help resolve enquiries faster.

Skills

Fluent English

Clear communication

Active listening

Customer-focused mindset

Problem-solving

Follow procedures

Job description

Cross Border Talents is looking for an English-speaking subscriber support specialist in Lisbon to help members manage their digital subscription, resolve account and payment questions, and explore features.

You will work on-site at the TP Open site in Lisbon, collaborating with an international team and using clear communication to guide customers through plans, renewals, and troubleshooting.