Lisbon English-Speaking Customer Support Pro

Cross Border Talents; Lisboa; Vor Ort; EUR 9.500 - 11.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon, Portugal is hiring for an international customer-experience project supporting premium digital service subscribers. You will handle subscriptions, billing and renewals, product guidance, integrated AI-powered features, and technical troubleshooting.

Responsibilities include assisting sign-ups, renewals, billing inquiries, account management, and providing multi-channel support by phone, email and chat.

Qualifikationen

• Experience in customer support or CX roles is preferred.
• Ability to handle subscriptions, billing, renewals and account management.
• Comfort with phone, email and chat channels and basic product guidance.

Aufgaben

• Support subscribers with sign-ups, renewals, billing, plan options, account management and technical issues.
• Provide customer support through telephone, email and/or chat, including outbound calls when needed.
• Guide users through premium features and AI-powered tools to maximize value.
• Identify recurring issues and feedback trends, troubleshoot problems and minimize service disruptions.

Jobbeschreibung

Cross Border Talents in Lisbon, Portugal is hiring for an international customer-experience project supporting premium digital service subscribers. You will handle subscriptions, billing and renewals, product guidance, integrated AI-powered features, and technical troubleshooting.

Responsibilities include assisting sign-ups, renewals, billing inquiries, account management, and providing multi-channel support by phone, email and chat.