English-Speaking Customer Support Specialist - Lisbon

Cross Border Talents

Lisboa

On-site

EUR 24,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Competitive base salary + bonuses

Private health and dental insurance

Meal allowance on prepaid card

Paid 10-day training programme

12-month contract with potential for 2

22 days annual holiday + public hols

Job summary

Cross Border Talents is recruiting for an international company in Lisbon to provide English-language support for a premium AI-powered subscription service used across social media and messaging apps. You will help subscribers maximize features and maintain a smooth experience from sign-up onwards.

You'll handle sign-ups, renewals, billing, plan tiers and account management, while guiding users through exclusive AI tools.

Qualifications

Fluent English, written and spoken.
Customer service experience, ideally in tech, telecom or subscription services.
Comfortable with apps, digital platforms and AI tools.
Clear communicator with a problem-solving mindset.
Available to work rotating day shifts, including weekends.
Right to work in Portugal (EU passport or valid work permit).

Responsibilities

Support subscribers with sign-ups, renewals, billing, plan tiers and account management.
Guide users through exclusive premium features and integrated AI tools.
Troubleshoot technical issues by phone, email and chat.
Make targeted outbound calls to resolve subscriber enquiries quickly and personally.
Monitor user feedback to spot trends and recurring issues, and help reduce service disruptions.