Lisbon Tech Support Specialist – Billing & Features

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a friendly, detail-oriented customer operations specialist to support subscribers of a premium digital service. You'll help customers understand their memberships, resolve billing or account questions, and guide them through basic troubleshooting in a fast-paced global environment.

This on-site role values clear communication, active listening and a proactive mindset.

Qualifications

• Fluent English, written and spoken.
• Clear communication and active listening.
• Customer-focused mindset.
• Confidence using computers and digital tools.
• Ability to follow procedures and manage customer information accurately.

Responsibilities

• Handle enquiries about digital membership, billing and technical functionality.
• Guide users through common troubleshooting steps.
• Explain how features work across the app family.
• Document interactions and identify recurring issues.

Skills

Fluent English

Clear communication

Active listening

Customer focus

Computer literacy

Problem solving

Procedures compliance

Data handling

Job description

Cross Border Talents in Lisbon is seeking a friendly, detail-oriented customer operations specialist to support subscribers of a premium digital service. You'll help customers understand their memberships, resolve billing or account questions, and guide them through basic troubleshooting in a fast-paced global environment.

This on-site role values clear communication, active listening and a proactive mindset.