Portuguese & French Customer Support Agent – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Cross Border Talents in Lisbon is recruiting multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and maintain accurate case records.

Fluency in Portuguese and French is essential, and you will communicate clearly in both languages on a daily basis within a friendly, professional environment.

Qualifications

• Fluent in Portuguese and French is required.
• Clear and professional written and spoken communication.
• Team-oriented with a positive attitude.
• Comfortable using multiple software systems and tools.
• Reliable, detail-oriented, and patient under pressure.

Responsibilities

• Answer customer questions by phone, email, and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases following defined processes.

Skills

Portuguese language

French language

Communication skills

Team player

Attention to detail

Computer literacy

Job description

Cross Border Talents in Lisbon is recruiting multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts, resolve questions with care and accuracy, and maintain accurate case records.

Fluency in Portuguese and French is essential, and you will communicate clearly in both languages on a daily basis within a friendly, professional environment.