French-Speaking Customer Care Specialist (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 13.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International working environment

Competitive salary and benefits

Training provided

Professional development

Descripción de la vacante

Cross Border Talents is seeking a French-speaking Customer Support Representative in Lisbon. You will handle inquiries via phone, email or chat, delivering professional support in French and collaborating with an international team.

Fluency in French (C1/C2) and strong English (B2) are required, along with excellent communication and problem-solving skills. The role offers an on-site position with a competitive salary and ongoing training.

Formación

• French language at C1/C2 level is required
• English at least B2 level
• Strong communication and problem-solving abilities
• Customer-focused attitude and professional approach
• Good computer literacy and multi-system proficiency

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets

Conocimientos

French language (C1/C2)

English (B2)

Communication skills

Problem solving

Customer-oriented

Descripción del empleo

Cross Border Talents is seeking a French-speaking Customer Support Representative in Lisbon. You will handle inquiries via phone, email or chat, delivering professional support in French and collaborating with an international team.

Fluency in French (C1/C2) and strong English (B2) are required, along with excellent communication and problem-solving skills. The role offers an on-site position with a competitive salary and ongoing training.