Bilingual Customer Support Advisor French & English | Lisbon

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Relocation support

Job summary

Cross Border Talents in Lisbon is hiring customer service representatives to support an international client. Fluency in French and English is essential, and you will handle inquiries by phone, email and chat.

This on-site role requires reliability and a friendly, patient communication style. You\'ll work in a multilingual team with rotating 24/7 shifts; relocation support is available for candidates moving to Portugal.

Qualifications

• Fluent level in French and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

French fluency

English fluency

Communication skills

Team player

Customer service mindset

Job description

Cross Border Talents in Lisbon is hiring customer service representatives to support an international client. Fluency in French and English is essential, and you will handle inquiries by phone, email and chat.

This on-site role requires reliability and a friendly, patient communication style. You\'ll work in a multilingual team with rotating 24/7 shifts; relocation support is available for candidates moving to Portugal.