Remote French Customer Support Specialist (Lisbon)

Cross Border Talents; Lisboa; À distance; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Housing support or adjusted salary

Onboarding and training

Private health insurance

Relocation support

International setting in Lisbon

Career growth opportunities

Résumé du poste

Cross Border Talents is hiring a Customer Service Representative fluent in French to join a Nordic-language support team in Lisbon. You will handle inquiries via phone, email, and chat, maintain accurate case records, and collaborate across teams to resolve product, billing, and technical issues.

The role emphasizes empathy, efficiency, and adherence to quality standards, with training provided and opportunities for growth in a global customer engagement environment.

Qualifications

• Fluency in French.
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and detail-oriented approach with problem-solving abilities.

Responsabilités

• Deliver high-quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case follow-up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.

Connaissances

French fluency

English B2

Customer support

Communication

Teamwork

Problem solving

Digital tools

Attention to detail

Outils

CRM systems

Chat platforms

Helpdesk portals

Description du poste

Cross Border Talents is hiring a Customer Service Representative fluent in French to join a Nordic-language support team in Lisbon. You will handle inquiries via phone, email, and chat, maintain accurate case records, and collaborate across teams to resolve product, billing, and technical issues.

The role emphasizes empathy, efficiency, and adherence to quality standards, with training provided and opportunities for growth in a global customer engagement environment.