Lisbon-Based Multilingual Customer Support Agent (FR/EN)

CB Talents SP; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive team culture

Resumo da oferta

CB Talents SP is seeking a Customer Service Representative to join their multicultural team in Lisbon, Portugal. The role involves handling customer inquiries in both French and English across various channels, ensuring a positive customer experience.

The ideal candidate should have strong communication skills and a customer-focused mindset. The company offers a competitive salary, performance-based bonuses, and career development opportunities.

Qualificações

• Proficiency in French at C1 level is required.
• Proficiency in English at B2 level is required.
• Strong communication and problem-solving skills are essential.
• Previous customer service experience is an advantage.

Responsabilidades

• Handle customer inquiries via phone, email, and chat in French and English.
• Provide accurate and timely support to customers.
• Assist with resolving service-related questions and concerns.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions.
• Contribute to a high standard of customer satisfaction.

Conhecimentos

French proficiency (C1)

English proficiency (B2)

Communication skills

Problem-solving skills

Customer-focused mindset

Descrição da oferta de emprego

CB Talents SP is seeking a Customer Service Representative to join their multicultural team in Lisbon, Portugal. The role involves handling customer inquiries in both French and English across various channels, ensuring a positive customer experience.

The ideal candidate should have strong communication skills and a customer-focused mindset. The company offers a competitive salary, performance-based bonuses, and career development opportunities.