Bilingual Customer Support Agent (French/English) – Hybrid Lisbon

Cross Border Talents; Lisboa; Hybride; EUR 18 000 - 26 000; Plein temps

Résumé du poste

Cross Border Talents in Lisbon is seeking a Customer Support Representative to join a growing team. This is a front-line role addressing inquiries, solving problems, and ensuring customers feel valued after each interaction.

The position is with a hybrid work model, requires fluent French and English at least B2, and the ability to stay organized while handling multiple cases in a fast-paced environment. Right to work in Portugal without sponsorship is required.

Qualifications

• French: Fluent
• English: B2
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role

Responsabilités

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Connaissances

French (Fluent)

English (B2)

Organizational skills

Customer-facing

Description du poste

Cross Border Talents in Lisbon is seeking a Customer Support Representative to join a growing team. This is a front-line role addressing inquiries, solving problems, and ensuring customers feel valued after each interaction.

The position is with a hybrid work model, requires fluent French and English at least B2, and the ability to stay organized while handling multiple cases in a fast-paced environment. Right to work in Portugal without sponsorship is required.